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Field Technical Support Specialist

2 months ago

Bristol, Bristol, United Kingdom Claranet Limited Full time

Job Overview:

We are seeking a highly motivated and skilled Field Technical Support Specialist with expertise in the Microsoft stack to join our team at Claranet Limited. The ideal candidate will provide on-site technical support to end-users, ensuring the smooth operation of their systems and applications.

Key Responsibilities:

  • Provide on-site technical support to end-users, troubleshooting and resolving issues related to Microsoft software and systems, including Windows OS, Office 365, and other Microsoft applications.
  • Assist users with hardware and software installations, configurations, and upgrades, ensuring all devices are properly connected and operational.
  • Diagnose and resolve network connectivity issues, ensuring seamless access to corporate resources.
  • Provide training and guidance to end-users on best practices for using Microsoft software and tools.
  • Document support activities, issues, and resolutions in the helpdesk system.
  • Collaborate with the IT team to identify and implement improvements to the support process.

Requirements:

  • Proven experience in a technical support role, preferably in a field support capacity.
  • Strong proficiency with most common end user software, namely Microsoft technologies, including Windows OS, Office 365.
  • Experience with network troubleshooting, including TCP/IP, DNS, and VPN.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Preferred Qualifications:

  • Experience with ITIL practices.
  • Experience supporting mobile devices and remote access solutions.

This role requires a proactive individual with a strong technical background and excellent communication skills. If you are a motivated and skilled technical support professional looking for a new challenge, please submit your application.