Resolution Program Director

3 weeks ago


London, Greater London, United Kingdom TikTok Full time
Job Role

TikTok is the leading destination for short-form mobile video, with a global presence in Los Angeles and Singapore. As a Resolution Program Director, you will be responsible for leading the resolution by identifying recurring issues, analysing root causes, and implementing solutions to prevent future occurrences.

About TikTok:

  • We are seeking an experienced professional to join our Selling Partner Support team.
  • The ideal candidate will have a minimum of 3 years of operations or program management experience, ideally involving SOP development.

Responsibilities:

  1. Promptly escalate critical/high-risk cases to the appropriate authority.
  2. Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall partner experience.

Requirements:

  • Bachelor's degree or equivalent practical experience required.
  • 3 years of operations, program, or project management experience, ideally involving SOP development.

Estimated Salary: $180,000 - $220,000 per year.



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