Training Manager
4 weeks ago
Fred. Olsen Ltd. is a leading tour operator with a strong focus on customer satisfaction. We are seeking a highly motivated and organized individual to join our team as a Training Manager based in our Ipswich Head Office.
The Training Manager will play a crucial role in the success of our business, overseeing the implementation and delivery of our internal systems training to all staff, including external Licensees and Franchisees. This role requires a strong understanding of our internal systems and processes, as well as excellent communication and leadership skills.
The ideal candidate will have a passion for travel and a desire to motivate and develop individuals to deliver the highest level of customer service. They will be responsible for delivering robust training across the business, ensuring all system users are empowered with the highest level of systems knowledge to follow internal processes and best practices.
This is a full-time permanent position, working 35 hours per week (Monday - Friday, 09:00am - 5:00pm). We offer a range of company benefits, including BUPA medical, Life Assurance, discounted holidays and cruises, and retail discounts through our MyBenefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Key Responsibilities:
- Implement and deliver internal systems training to all staff
- Oversee the management of all system training
- Develop and maintain strong relationships with technology providers
- Champion solutions through enhancements and new technologies
- Collaborate with IT and other business users to drive business outcomes
Our Values:
- Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
- Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
- Investing in People: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
- Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other, and share in success together.
- Doing the Right Thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers, and community.
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