Customer Service Representative

3 weeks ago


Islay, Argyll and Bute, United Kingdom Marks & Spencer Full time
Customer Assistant - Christmas- Foodhall- Oban

We are looking for a highly skilled and motivated Customer Assistant to join our team in Oban. As a key member of our store staff, you will be responsible for delivering exceptional customer service and creating a welcoming shopping environment for all customers.

About the Role:

  • Provide outstanding customer service, responding to customer queries and resolving issues promptly and professionally.
  • Work collaboratively with colleagues to maintain a clean and tidy store, ensuring shelves are always stocked with products.
  • Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities.
  • Engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services.

About You:

  • You have high levels of customer service and are committed to delivering excellent work with great attention to detail.
  • You are open to and act upon feedback, asking for it regularly.
  • You take accountability for planning and managing your own workload efficiently.
  • You have strong communication skills and are adaptable to changing situations.
  • You build positive relationships by being a good listener.
  • You have a good level of digital capability.

What We Offer:

  • A competitive salary of £24,000 per year.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment.
  • The chance to work with a leading retail brand and contribute to its success.

About Marks & Spencer:

Marks & Spencer is a leading British retailer that values diversity, inclusivity, and equality. We strive to create a workplace where everyone feels welcome and valued, and we offer flexible working arrangements to support our employees' work-life balance.



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