Operations Team Leader
3 weeks ago
**Job Overview**
Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, is seeking an experienced Operations Team Leader to oversee exam series, drive operational improvements, and ensure compliance with regulatory standards.
The successful candidate will have a proven track record of successfully managing teams and delivering high-quality results in dynamic environments with competing priorities. They will be responsible for making operational decisions within policy guidelines, escalating issues as needed, developing and monitoring key performance indicators, and ensuring compliance through procedural documentation and risk management.
**Key Responsibilities:**
- Make informed operational decisions aligned with company policies and procedures.
- Drive team performance improvements by setting and monitoring key performance indicators.
- Ensure regulatory compliance through effective risk management and procedural documentation.
**Requirements:**
- Proven experience in leading teams and driving operational improvements.
- Excellent problem-solving and decision-making skills.
- Strong communication and interpersonal skills.
**Benefits:**
- Generous contributory pension scheme.
- 28 days annual leave, plus bank holidays.
- Annual performance-related bonus and increases (discretionary).
- Enhanced maternity/paternity pay.
- Childcare vouchers.
We offer flexible and hybrid working options from day one and are committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together.
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