Front-of-House Service Lead

3 days ago


Glasgow, Glasgow City, United Kingdom Rank Group Full time

Job Summary

Grosvenor Casino is seeking a skilled Front-of-House Service Lead to join its team. As a key member of the front-of-house team, you will be responsible for delivering exceptional customer service, creating a warm and inviting atmosphere, and ensuring every guest feels valued.

Key Accountabilities:

  1. Presentation of menus and beverages to customers with confidence and enthusiasm
  2. Provision of first-class customer service to meet the high standards of Grosvenor Casino
  3. Maintenance of a clean and tidy environment, adhering to health and safety regulations
  4. Collaboration with colleagues to ensure seamless delivery of services

Benefits Package:

  • Competitive hourly rate of £11.44
  • 50% discount on all food across our venues
  • Share of tips to recognize exceptional service
  • Night shift bonus of £1 per hour outside London
  • Free uniform to ensure a professional appearance
  • Career growth opportunities within the company

Essential Skills:

We are looking for individuals with excellent communication skills, a positive attitude, and passion for delivering outstanding customer service. If you have a friendly smile and willingness to learn, we encourage you to apply.



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