Multilingual Technical Support Professional

3 weeks ago


London, Greater London, United Kingdom Language Matters Full time
Role Overview

We are seeking a highly skilled Multilingual Technical Support Professional to join our team at Language Matters. As a key member of our sales and support team, you will be responsible for providing technical support and training to clients worldwide.

  • Main Responsibilities:
  • Deliver high-level technical support and training on products and services in a professional and consultative manner.
  • Maintain in-depth knowledge of products by keeping up-to-date and providing guidance and advice on the products and services.
  • Demonstrate products and provide online and in-person training for clients.
  • Create and update training manuals and videos as well as lead webinars.
  • Travel to clients and exhibitions to promote products.

Requirements:

  • Fluency in French or German or Nordic languages (Danish, Norwegian, Finnish, Swedish) as well as English.
  • 2-3 years of experience in B2B customer/client services.
  • Proactive problem-solving mindset.
  • Experience or knowledge of the SaaS industry is advantageous.


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