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Administrative Lead for Medical Office
2 months ago
We are seeking an experienced Administrative Lead to join our team at Talent Solutions Network. As an Administrative Lead, you will be responsible for leading and managing a team in a high-volume work environment.
Key Responsibilities- Lead and manage a team to achieve exceptional customer service performance
- Apply effective leadership techniques to drive team success
- Create an environment where colleagues feel empowered to put the customer first and provide the best solutions
- Support the team with escalations and provide guidance as needed
- Use data to make informed decisions and drive business growth
- Proven experience in data analysis and data-driven decision making
- Experience with data analysis tools such as Tableau, Power BI, Qlik Sense, Excel, and SQL
- Experience in leading and managing a team in a high-volume work environment
- Ability to engage and motivate a team to achieve exceptional results
- Strong negotiation and communication skills
- Experience in performance management and coaching
- Proficient in Microsoft Office and other IT systems
- Financial services industry experience is a plus
- Annual company bonus scheme
- 20 days annual leave + Bank Holidays and the option to buy more
- Private Medical Insurance + option to add family members
- Enhanced company pension
- Enhanced maternity pay
- Personal development opportunities
- Electric vehicle scheme
To be considered for this role, you must have the permanent right to work in the UK.
