Aftersales Director

Aftersales Management Role at Performance Resourcing

We are looking for an experienced Aftersales Manager to lead our Service Department and work closely with the Customer Service team. The successful candidate will have a strong background in Aftersales management, with a proven track record of delivering profitable results and improving customer satisfaction.

The key responsibilities of the role include:
1. Managing and supporting the Service Department to ensure high standards of quality and customer satisfaction
2. Monitoring departmental performance and identifying areas for improvement
3. Conducting appraisals and developing training plans for the team
4. Staying informed about technical advancements and sharing updates with staff
5. Leading the recruitment and development of team members
6. Contributing to budget planning and ensuring financial targets are met
7. Driving improvements in customer care and service delivery

The successful candidate will have excellent leadership skills, a strong commitment to providing exceptional customer experiences, and a full, clean UK driving licence. They will also have access to industry-leading training, including EV qualifications, opportunities for career growth across multiple locations and brands, discounts on purchases, services, and parts, and standard benefits such as pension schemes, life assurance, competitive holidays, and a cycle-to-work programme. The estimated salary for this role is £62,500 - £82,500 per annum.

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