Conveyancing Coordinator

About the Role:

We are seeking a highly organized and detail-oriented Conveyancing Administrator to join our busy water conveyancing and mapping team at South East Water.

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• Ensure Con29 DW search batches from other water companies, C2 requests from Highways, councils, and other utilities, as well as chargeable requests are completed accurately and returned within SLA's.
  
• Carry out infrastructure map and billing searches within time constraints and accurately to avoid penalties.
  
• Assist and be the point of contact on-site with external visitors for asset enquiries.
  
• Act as the initial escalation point for queries or complaints.
  
• Assist with Waterlink promotion via media streams and internal platforms.
  
• Deal with sensitive card data information, take relevant payments, and raise required paperwork and invoices.
  
• Follow data protection laws when dealing with sensitive customer information and SEW systems.
  
• Liaise with SEW departments to assist with customer queries and provide the best customer service.
  

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• Previous customer or conveyancing services experience.
  
• Previous experience in an advisory role.
  
• Strong organisational and communication skills.
  
• Proficient with MS Office (Word, Excel, Outlook, PowerPoint).
  
• Knowledge of conveyancing processes would be advantageous.
  

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• Excellent Stakeholder pension scheme, up to 10% employer contribution.
  
• 5 weeks holiday plus bank holidays, increasing to 6 weeks with length of service.
  
• Flexible annual leave policy to buy or sell holiday leave.
  
• Paid volunteering days.
  
• Cycle to work scheme.
  
• Health cash plan.
  
• Life assurance.
  
• Wellbeing related benefits.
  
• Electric Vehicle salary sacrifice scheme.
  

South East Water is a commercial department within South East Water and was developed to assist domestic and commercial customers with issues relating to their private water supply.

We understand that the communities we serve are made up of different types of people and we are committed to promoting inclusivity in terms of age, race, gender, ethnicity, religion, and identity.