Senior Venue Operations Manager
1 month ago
Job Overview
We are seeking a highly skilled and experienced General Manager to lead our brand-new venue in Westfield, White City. As a key member of our team, you will be responsible for overseeing the seamless operation of the venue, ensuring exceptional guest experiences, and driving business growth.
Key Responsibilities
- Recruit, coach, and develop a strong team of approximately 70 teammates
- Work closely with venue leaders and the People Team to ensure teammate morale, engagement, and culture are at the forefront of decision-making
- Lead a diverse and dynamic team to anticipate and exceed guest needs
- Deliver on business KPIs by driving revenue and managing costs with an 'Own It' philosophy
- Communicate effectively with the team, support staff, and guests to resolve service issues and ensure a safe and high-quality working environment
Requirements
- 5+ years of experience at GM level in a hospitality or similar industry
- Proven track record of leading and managing a large team, including a leadership team
- Ability to work under pressure in a fast-paced environment and adapt to changing operational needs
- Strong emotional intelligence, empathy, and a people-focused leadership style
- Personal Licence, Food Safety Level 3, and First Aid and Fire Marshall training (desired but not essential)
What We Offer
- Competitive salary
- Complimentary TOCA games
- Huge discounts on F&B
- Free meal while on shift
- Local retail and hospitality discounts
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Great progression opportunities as we expand
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