Senior Venue Operations Manager

1 month ago


London, Greater London, United Kingdom TOCA Social Full time

Job Overview

We are seeking a highly skilled and experienced General Manager to lead our brand-new venue in Westfield, White City. As a key member of our team, you will be responsible for overseeing the seamless operation of the venue, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities

  • Recruit, coach, and develop a strong team of approximately 70 teammates
  • Work closely with venue leaders and the People Team to ensure teammate morale, engagement, and culture are at the forefront of decision-making
  • Lead a diverse and dynamic team to anticipate and exceed guest needs
  • Deliver on business KPIs by driving revenue and managing costs with an 'Own It' philosophy
  • Communicate effectively with the team, support staff, and guests to resolve service issues and ensure a safe and high-quality working environment

Requirements

  • 5+ years of experience at GM level in a hospitality or similar industry
  • Proven track record of leading and managing a large team, including a leadership team
  • Ability to work under pressure in a fast-paced environment and adapt to changing operational needs
  • Strong emotional intelligence, empathy, and a people-focused leadership style
  • Personal Licence, Food Safety Level 3, and First Aid and Fire Marshall training (desired but not essential)

What We Offer

  • Competitive salary
  • Complimentary TOCA games
  • Huge discounts on F&B
  • Free meal while on shift
  • Local retail and hospitality discounts
  • Teammate Assistance Programme with access to free counselling sessions
  • Cycle 2 Work Scheme
  • Great progression opportunities as we expand


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