Customer Service Representative
3 days ago
Berry Recruitment is a leading recruitment agency providing exceptional staffing solutions to various industries. As a Bilingual Call Centre Agent, you will be part of our esteemed team working with the Housing Services department.
Job Type: Full-time
About the Role:We are seeking an experienced and skilled Customer Service Representative to join our Housing Services team in Honiton. In this role, you will provide professional and effective responses to calls from Service Users, alarm calls, and out-of-hours emergencies.
You will staff the Control Room working an agreed rotating shift pattern covering 24 hours a day, 365 days a year. Your primary responsibilities will include:
- To respond to emergency and routine calls received by the Control Centre in a calm, efficient, sympathetic, and helpful manner in accordance with procedures and policies.
- To make emergency calls to all three emergency services and contacts dependent on the individual person's need at the time of the call.
- To ensure all records are inputted accurately, that calls received are logged, and complete other administrative duties required as part of the role.
- To respond to customer enquiries efficiently and deal with Out-of-Hours calls for East Devon and Teignbridge District Council.
- To program, clean, and prepare equipment as per manufacturers' guidelines ready for installation.
Key Requirements:
- Excellent communication skills in English
- Experience in a customer-facing role, preferably in a call centre environment
- Ability to work under pressure and manage multiple tasks simultaneously
- Familiarity with telecare equipment and related technologies
- Basic DBS check required
We offer a competitive salary of £14.17 per hour, paid training, and opportunities for career growth and development.
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