Salesforce Implementation Expert for Retail and Media

3 weeks ago


London, Greater London, United Kingdom Resource on Demand Full time
Job Description

Company Overview: Resource on Demand is a dynamic company that specializes in delivering successful Salesforce implementation projects in the media and retail sector.

Estimated Salary: £60,000 - £80,000 per annum (dependent on experience).

This hands-on role requires significant business process design and optimisation experience, as well as the ability to provide recommendations for extending the platform where appropriate. As a hybrid role, you will be required to work up to three days onsite in London.

Responsibilities
  • Facilitate business process discovery workshops, capturing and articulating customer requirements.
  • Design and implement end-to-end solutions on the Salesforce Platform.

Skill Requirements:

  1. Demonstrable background on the Salesforce Sales, Service, Marketing, or Experience platform.
  2. Strong customer-facing skills with excellent presentation skills, able to articulate and present complex ideas in a clear, concise fashion.
  3. Able to leverage Salesforce best practices and 'outside the box' thinking to identify opportunities and bring innovative solutions that exceed customer expectations.
  4. Able to engage, align, support, and train various stakeholder groups from executive to business user level throughout the project lifecycle - scoping, development, testing, deployment, go live, aftercare.
  5. Provide exceptional levels of customer service, retain, and cultivate accounts.
  6. Ability to share expertise, mentor, and support internal team members.

Experience Requirements: Previous hands-on experience delivering end-to-end solutions on the Salesforce Platform. Experience within Retail or Media is required.



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