Customer Experience Specialist

4 days ago


Salisbury, Wiltshire, United Kingdom DFS Furniture PLC Full time

As a Customer Experience Specialist at DFS Furniture PLC, you are the heartbeat of our store, greeting customers and guiding them to find their ideal home furniture solutions. With your passion for great service and love for our products, you'll bring comfort and joy into every customer's home.

Key Responsibilities:
  • You will guide customers through the buying journey, identifying and recognising what they are looking for through really great questions to help them find the perfect fit for their home.
  • You will maintain the showroom's appearance, ensuring everything is beautifully displayed and that our customers receive a consistent experience no matter which store they visit.
What We Offer:
  • A competitive hourly rate of £48 with an estimated annual OTE of £25,000, plus a range of benefits.
  • A great holiday allowance, with the option to purchase additional days off.
  • Enhanced leave policies for maternity, paternity, shared parental, and adoption, as well as a paid volunteering day each year.
  • Discounts on DFS and Sofology products, plus savings at popular brands like Sainsbury's, ASOS, and IKEA.
  • Access to healthcare services, an Employee Assistance Programme, and discounted gym memberships.
  • Participation in our Group Pension and Sharesave schemes.
  • Lifetime Assurance and Company Sick Pay for added peace of mind.


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