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Reservations Coordinator

2 months ago

Paddington, Greater London, United Kingdom Royal Lancaster London Full time
{"title": "Reservations Agent", "description": "Deliver Exceptional Guest Experiences

We are seeking a passionate and dedicated Reservations Agent to join our Reservations Department on a permanent basis. As a key member of our team, you will be responsible for taking reservations in accordance with our Departmental Standard Operating Procedures, ensuring all relevant information is obtained and using block and allocation where applicable.

Main Responsibilities:

  • Take reservations in accordance with Departmental Standard Operating Procedures
  • Understand and have comprehensive knowledge of Opera system and Action extranets
  • Cross-sell sister hotels and establish and maintain a knowledge of the Hotel and Company's facilities
  • Inform other departments of relevant information regarding bookings

What We Offer:

  • A competitive salary of £26,500 + Service charge
  • A pension scheme with company contributions
  • 50% discount in all our restaurants and Spas across our properties
  • Team member and Friends & Family rates across our properties
  • Extensive discounts on our benefits platform
  • Access to private medical insurance
  • Interest free season ticket loan
  • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
  • Bike to work scheme
  • Complimentary laundry
  • Free meals on duty
  • Access to development plans, apprenticeships and world-class management development programmes

About Us:

We are a Best Employer for 2021 at Springboards Excellence Awards and one of the happiest hotels in London. We are committed to building a community of diverse backgrounds and life experiences.

Requirements:

  • Legally eligible to work in the UK

Why Join Us:

We are a dynamic and award-winning team that values positive energy and a happy and fun environment. If you are passionate about delivering exceptional guest experiences and have a positive attitude, we would love to hear from you.

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