Research Systems Analyst

2 days ago

Milton Keynes, Milton Keynes, United Kingdom The Open University Full time
About the Role

The Open University is seeking a skilled and customer-focused analyst to provide frontline systems support and data analysis to Researchers and other Research systems users.

The successful candidate will generate regular Management Information reports and deal with ad hoc reporting requests.

Additionally, they will support in-house developed (low code/no-code) systems by monitoring errors, answering user queries, and documenting new solutions.

They will take ownership of the first line support and the ongoing enhancement of user support guidance.

Key Responsibilities
  • Production of both regular and ad-hoc reports, drawing on data from multiple sources, primarily using Excel.
  • Email-based user administration and system use support for research-related systems.
  • Produce and maintain user communications and system usage guides.
  • Provide quality assurance of reports produced and the testing of low-code/no-code system and process enhancements.
  • Assist with the ongoing enhancement of research-related systems and processes where appropriate.
  • Undertake activities as may reasonably be requested by line manager, R&E Senior Managers, and the Head of R&E.
Requirements
  • A relevant degree or equivalent experience.
  • Highly proficient in Microsoft Office, expert in Excel.
  • Excellent attention to detail.
  • Evidence of dedication to customer satisfaction.
  • Problem-solving ability, numeracy, analytical, and interpretative skills.
  • Effective oral and written communication skills, with the ability to disseminate systems information to different audiences.
  • Organisational skills including the ability to manage own workload.
  • Willingness to take on new or develop existing MS PowerApps skills.
  • Ability to work flexibly both independently and as part of a team.
Desirable
  • Experience of working in the Higher Education sector or sector-related knowledge.
  • Power Apps, Power Query, SharePoint experience.

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