Clinical Support Staff Member

3 days ago

London, Greater London, United Kingdom Ivy Medical Group Full time

We are seeking a Clinical Support Staff Member to join our team at the Ivy Medical Group. As a key member of our administrative staff, you will be responsible for providing high-quality support to our clinicians and patients.

Job Description

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also possess strong organizational skills and be able to manage multiple tasks simultaneously.

About Us

The Ivy Medical Group is a friendly and supportive practice serving a population of around 7,000 patients in a lovely rural village. We are committed to providing outstanding care and offer a range of benefits to our staff, including a comprehensive induction programme, annual leave, and continuous training opportunities.

Key Responsibilities
  • Support clinical staff with general administrative tasks as requested
  • Manage all enquires in an effective manner
  • Maintain an accurate referrals database
  • Action all incoming email and process calling letters as requested
  • Scan patient-related documentation and attach scanned documents to patient healthcare records
  • Input data into patient healthcare records as necessary
  • Process requests for information, SARs, insurance/solicitors letters, and DVLA forms
  • Clinically code data on SystmOne
  • Answer incoming phone calls, transfer calls, or deal with caller's requests appropriately
  • Manage all administrative queries and carry out system searches as requested
Requirements
  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a healthcare setting as a medical secretary
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • GCSE level or equivalent
  • Strong IT skills, including audio typing
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organizing)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem-solving and analytical skills
  • Ability to follow policy and procedure
Salary

We offer a competitive salary of £24,500 per annum, plus benefits.

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