Senior IT Support Specialist

3 hours ago

Inverurie, United Kingdom SWORD Full time
About the Role

Sword is a leading provider of business technology solutions, driving transformation change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.

We have a passion for using technology to solve business problems, working in partnership with our clients to help them achieve their goals. If you are an experienced Service Desk Analyst with some Desktop experience and looking to take the next step in your career with an established and growing company, we invite you to apply for the role of Senior Service Desk/Desktop Support Analyst.

Key Responsibilities
  • Provide coordinated, consistent, and effective 1st Line IT technical support in a mixed Windows/Exchange environment to end users, resolving problems and issues in-line with documented procedures.
  • Respond to requests for IT assistance and service from end users, dealing with enquiries efficiently in a polite and courteous manner.
  • Log and categorise customer interactions concisely and efficiently, taking ownership and following them up to completion.
Requirements
  • Experience in an SLA driven, ticketed Service Desk or 1st/2nd Line role.
  • Excellent communication skills.
  • Experience of applying processes and procedures.
  • Experience of building and maintaining excellent relationships with customers.
  • IT troubleshooting skills.
  • Delivering a consistent first-class service to customers.
  • Experience of working in a user support role.
  • ITIL Foundation V4 qualification (or working towards).
  • Excellent customer service skills.
  • Strong personal organisational skills.
  • Self-motivated with the ability to multi-task and prioritise workload.
  • Excellent communication skills at all levels.
  • Flexible approach to work with the ability to adapt to change.
About Us

Sword is committed to maintaining a diverse environment and is proud to be an equal opportunities employer. We offer a competitive salary, pension, private health, wellbeing, and insurance schemes, a flexible approach to working, and an employee assistance programme.

We are committed to supporting our people's career development through their own personal learning and development plan. If we can do anything to make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

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