Security Systems Engineer
5 days ago
**Job Summary:**
Custom Intelligent Security is seeking a highly skilled Technical Helpdesk Engineer to provide proactive and reactive technical support to clients under Software Support Maintenance Agreements (SSMA) and to assist internal teams.
**Key Responsibilities:**
- **Technical Support:** Troubleshoot and resolve software and hardware issues, provide user training, and handle on-site support as needed.
- **Contract Management:** Assist with generating quotes, renewing software licenses, and tracking contract performance.
- **System Management:** Configure deployment packages, manage alert profiles, and implement system changes.
- **Training & Communication:** Create monthly technical bulletins, conduct internal training, and maintain up-to-date knowledge through training sessions.
**Required Skills:**
- Enterprise security systems knowledge (e.g., Genetec, Lenel)
- Understanding of networks and IT technologies
- Genetec certification
- Excellent communication and organizational skills
- Proficient in MS Office
**Desired Skills:**
- MCSE/CCNA certification
- Experience with MS SQL, JavaScript, and scripting languages (Python, C++)
- Certifications in Lenel, Gallagher, Avigilon
**Work Environment:**
Based at our Head Office, with potential for remote work for the right candidate.
**Benefits:**
- 24 days annual leave plus bank holidays
- Rewards and healthcare package
- Hybrid working
- Company pension
**Ongoing Development:**
Ongoing training and communication skills development opportunities.
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