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Housing Manager

2 months ago

Taunton, Somerset, United Kingdom 5 Star Recruitment Full time
Job Title: Tenancy and Estates Case Manager

Job Summary:

We are seeking a highly skilled and experienced Tenancy and Estates Case Manager to join our team. As a key member of our housing management team, you will be responsible for providing excellent customer service to our tenants, managing tenancies, and ensuring the smooth operation of our estates.

Key Responsibilities:

  • Provide advice and information to tenants on tenancy and estate management, including knowledge of housing law and current legislation.
  • Conduct regular inspections of estates to ensure health and safety issues are raised and communal areas are kept in good order.
  • Monitor tenancy obligations and address any breaches or issues.
  • Provide consistent and strong messages when dealing with low-level nuisance and anti-social behaviour.
  • Work closely with other departments to ensure compliance checks are carried out in line with current regulations.
  • Record keeping and maintaining comprehensive housing records.

Requirements:

  • Minimum of 5 GCSEs at grades A to C (including English and Maths) Essential
  • NVQ Level 4 or equivalent, or significant relevant experience within housing; local authority or registered provider Desirable
  • Evidence of continuing development of professional skills e.g., through training qualification or experience Essential

Desirable Skills:

  • Numerate
  • Ability to prioritise, manage own workload, and meet deadlines.
  • Ability to work as part of a team, be flexible, use own initiative and work with limited supervision.
  • An awareness of the Data Protection Act
  • An awareness of Health and safety in a social housing setting.
  • An awareness of welfare benefits and welfare reform

Working Environment:

You will be working in a fast-paced environment, managing a diverse range of responsibilities, and working closely with colleagues within your service area. You will also be required to work remotely in your area, ensuring that you signpost your customers to the correct organisations when help and expert advice are needed.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced individual who is passionate about delivering excellent customer service, we would love to hear from you.