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Area Manager

2 months ago


Dartford, United Kingdom RecSpec Recruitment Limited Full time

Job Title: Area Manager - Regional Operations Leader

Job Summary:

We are seeking an experienced Area Manager to join our team at RecSpec Recruitment Limited. As an Area Manager, you will be responsible for executing our company's brand and regional strategy across a portfolio of branches, driving revenue growth, profit improvement, and ensuring compliance with operational policy, process, and procedure.

Key Responsibilities:

  • Ensure each branch has an active rolling improvement plan and support branch teams in delivering their actions in a timely manner.
  • Drive daily, weekly, and monthly conversations with branches around actions and exceptions arising from the control desk.
  • Provide operational cover for branches across the region and ensure that banking is completed daily and all cash is secure at close of business each day.
  • Induct branch managers and monitor their eLearning, support training of IQ, product knowledge, and sales processes, and maintain a high personal knowledge of IQ.
  • Coach and develop trade counter team members to positively engage with customers to deliver an exceptional customer experience.
  • Set performance standards for branch teams and monitor progress against them.
  • Ensure branch-responsible sales actions are actioned, support field and inside sales teams in prospecting for new business, and work with and within branches to identify cross and up-sell opportunities.
  • Monitor master data, ensure it is maintained to the right standard, and oversee regional supplier orders for redistribution to branches.
  • Ensure branch compliance with all SOPs, HR policy and procedure, general housekeeping and documentation standards, and performance indicators.

Desirable Skills and Qualifications:

  • Effective communication and organizational skills.
  • Self-motivated and driven, with a good understanding of customer service requirements.
  • PC literate and able to understand and operate the company's sales platforms, IT systems, and other company systems.
  • Proven career development within trade merchanting, leading others to deliver high levels of performance.
  • Sales experience within the building envelope arena, with a track record of winning new business and retaining customers.
  • Knowledge and experience within the cellular and building plastics industry, fenestration sector, or construction trade counter environment.

Personal Attributes:

  • Leadership: strong, consistent, clear, inspire others, integrity, ability to drive through change.
  • Empowering Others: delegation of trust, correct controls, feedback, communicate accountability and responsibility.
  • Action Oriented: able to deal with problems in appropriate time frames.
  • Driven by Results: decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards.
  • Effective Communication: clear, concise written and spoken, ability at all levels, customer, supplier, and internal.
  • Strategic Agility: recognition of a changing need and speed of response, rapid reaction to challenges.
  • High Standards: demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions.
  • Integrity and Trust: demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role.
  • People Management: demonstrating commitment to working and engaging constructively with internal and external stakeholders.