Service Technician

4 weeks ago


North Acton, United Kingdom SER (Staffing) Ltd Full time
Job Summary

We are seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for investigating and resolving faults related to installed audiovisual equipment on-site within a variety of venues and event spaces.

Key Responsibilities
  • On-site diagnosis and repair of professional audio-visual systems.
  • Provide scheduled preventative maintenance of professional audio-visual equipment on-site following standards and procedures.
  • Provide technical support to clients and business partners in cases of emergency, either on-site or remotely using the appropriate channels of communication.
  • Comply with any service level agreement (SLA), that is in place and to meet the clients requirements and expectations.
  • Execute works on-site relating to the addition to or modification of hardware/software within existing installations as required.
  • Present possible solutions to client specific related issues or requests, such as providing recommendations for any additional equipment or solutions as well as directing them to the relevant resource withing the sales & systems integration team.
  • Document all works carried out on site utilising systems and remote applications and provide detailed reports for presentation and issue to the client.
  • Provide support to the sales team with respect to the sale of managed service contracts to clients.
  • Participate in the hand over process from the Systems Integration team of competed audio-visual installations.
  • Identify improvements to processes, performance or productivity and collaborate with the team leaders to implement them.
  • Develop, strengthen and maintain positive relationships with other departments and individuals, external clients, manufacturers and suppliers, communicating in a clear and effective manner using all available methods.
Requirements
  • Previous experience in a similar role.
  • Thorough working knowledge of professional audio visual, networking and conferencing systems.
  • Ability to read and understand site and circuit schematics.
  • Excellent customer facing skills and the ability to interact with and work closely people of all professional levels.
  • Good working knowledge of MS Office software as well as ability to use database.
  • Ability to meet deadlines and remain calm in a busy on-site working environment.
Benefits

As a Field Service Engineer with our company, you will receive a competitive annual salary of between £38-£42K per annum, 25 days annual leave plus bank holidays plus benefits.



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