IT Operations Manager
6 days ago
About the Role
The IT Operations Manager will be responsible for overseeing and managing the day-to-day IT operations of an organisation. This will involve acting as the primary technical liaison between the organisation and its outsourced IT partner, managing communications and service delivery.
Key Responsibilities
- Develop, monitor and deliver an IT Infrastructure Strategy that underpins the strategic plan and Digital Transformation strategy.
- Implement and manage cyber-security strategies and deliver regular training.
- Oversee the IT estate, managing, enforcing and improving policies and procedures relating to asset security and tracking.
- Plan and manage IT change and upgrade projects, collaborating with the outsourced IT partner and departmental managers to proactively understand and address IT needs.
- Ensure there is adequate IT equipment, handle escalations and resolve issues promptly.
- Manage the IT operational and capital expenditure budgets, with hands-on responsibility for procuring IT services, equipment and licences.
- Manage the provision and administration of peripheral equipment such as interactive screens, mobile phones and printers.
- Take a leading role in implementing energy-efficient technologies and practices to reduce the carbon footprint.
- Write reports for senior management.
Requirements
- Proven experience in IT operational management and IT relationship management.
- Experience in the day-to-day management of a third-party vendor or an outsourced IT service provider.
- Experience and understanding of cyber-security threats and strategies.
- Sound technical experience in a Wintel infrastructure environment and Azure/365 administration.
- Experience and understanding of networking concepts (subnetting, vLAN, routing, WiFi).
Benefits
- Base salary of £50,000 - £55,000 per annum.
- Hybrid working 50% office and 50% home.
- 37 days annual leave, plus 8 bank holidays and also 5 closure days over Christmas. A total of 50 days paid leave.
- Pension - a defined benefit pension scheme (employer contributions of 16.3%).
- Health plan.
- Cycle to work scheme.
- Free Headspace subscription.
- Onsite gyms.
- Household benefits platform.
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