Continuous Improvement Specialist

2 weeks ago

Nottingham, Nottingham, United Kingdom Capital One Full time
About the Role

We are seeking an experienced Continuous Improvement Specialist to join our Operational Excellence team at Capital One. As a key member of our team, you will play a critical role in driving business-wide improvements that deliver enhanced experiences and outcomes for our associates and customers.

Key Responsibilities
  • Translate the Operational strategy into meaningful improvement opportunities
  • Build and refine business cases grounded in data to enhance outcomes for our customers and transform how we service them
  • Partner with technology, other teams, and vendors to drive improvements across our agent tooling infrastructure
  • Apply management skills such as communication and change leadership to drive key priorities like technology changes and continuous improvement activities
Requirements
  • Strong analytical mindset with a high level of numerical ability to quickly spot trends and opportunities in raw data
  • Experience in understanding key operational processes, systems, and technologies across multiple lines of business
  • Experience of using a structured methodology such as LEAN or Six Sigma, with Green belt being advantageous
  • Skilled problem solver able to complete root cause analysis to gain insights and solve problems for the business
  • Managed key strategic process design, process improvements, or continuous improvements
  • Strong communication skills, both written and verbal, and excellent influencing skills with the ability to operate effectively at multiple levels across the organisation
  • Strong decision maker able to combine business experience and insights from a range of sources to make effective recommendations
What We Offer
  • High performers strong and diverse career progression with investment in developing great people through our Capital One University training programmes
  • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance
  • Flexible benefits available including season-ticket loans, cycle to work scheme, and enhanced parental leave
About Us

Capital One is committed to diversity in the workplace and is an equal opportunities employer. We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do.

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