Efficiency and Quality Manager

1 week ago


Hemel Hempstead, Hertfordshire, United Kingdom Connexa Careers Full time

About Us

Connexa Careers is a leading global recruitment agency dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors.

Job Overview

We are seeking an Efficiency and Quality Manager to lead our service delivery teams across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals.

Key Responsibilities

  • Coordinating team efforts to ensure efficient service delivery.
  • Developing and enforcing standardised procedures for consistent service delivery.
  • Regularly monitoring and analysing performance metrics to identify areas for improvement.
  • Managing SLA breaches, implementing corrective actions to prevent future occurrences.

Requirements

To succeed in this role, you will need:

  • ITIL certification.
  • A background in managing service delivery across multi-site operations.
  • An emphasis on adherence to SLAs and promoting continuous improvement.

Compensation and Benefits

We offer a competitive salary of £55,000 per annum, plus a range of benefits, including health insurance, pension scheme, and 25 days annual leave.

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