Technical Support Specialist

2 weeks ago

Reading, Reading, United Kingdom Microsoft Full time

About the Role

Microsoft is seeking a highly skilled Technical Support Engineer to join our Customer Service & Support (CSS) team. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.

Key Responsibilities

  • Investigate and resolve complex customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
  • Develop and maintain technical expertise in container technology, Kubernetes, and Core Linux administration.
  • Engage with Microsoft Engineering and Supportability teams to investigate product defects and develop automation techniques and diagnostic tools.
  • Participate in readiness programs, technical coaching, and mentoring of others to build communities and share knowledge.

Requirements

  • Multiple years of technical support, technical consulting experience, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology, or a related field, and technical support, technical consulting experience, or information technology experience.
  • Knowledge of container technology and fluency in Kubernetes.
  • Experience with Core Linux administration (boot process, file systems, network device and protocol configuration).
  • Understanding of the Networking OSI model and related concepts.

Preferred Qualifications

  • Microsoft Technology Certifications or CK A/AD/S.
  • Knowledge of Microsoft Cloud.
  • Knowledge of Open Shift, or Redhat technologies.
  • Knowledge of Windows Operating System and Virtualization concepts.
  • Knowledge of networking concepts including VIPs, NAT, DNS.
  • Knowledge of container specific networking concepts such as CNI.
  • Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.).

Language Qualification

English Language: fluent in reading, writing, and speaking.

Security Clearance

Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.

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