Customer Service Manager Luxury Hospitality

1 month ago

London, Greater London, United Kingdom Claridge's Full time

Customer Service Manager Luxury Hospitality

Claridge's is a renowned art deco icon in the heart of Mayfair, synonymous with understated elegance. As a Customer Service Manager Luxury Hospitality, you will be responsible for creating exceptional experiences for our discerning guests.

Key Responsibilities:

  • Deliver memorable experiences for guests, entertaining clients and building rapport with individual guests.
  • Manage challenging situations with tact and diplomacy, ensuring guest satisfaction.
  • Liaise with departments to maintain service standards, exceeding Maybourne Hotel Group expectations.
  • Lead the reception team, assisting with training and employee satisfaction.
  • Contribute to departmental objectives, maximizing occupancy and reputation, and achieving business goals.

Requirements:

  • Demonstrate dedication to Claridge's, striving for consistent quality in product and service.
  • Improve guest satisfaction, dealing with high-profile clients professionally, and creating lasting memories.
  • Show in-depth knowledge of hotel reception procedures and a good understanding of other working areas.
  • Work in a pressured environment, consistently meeting high standards.
  • Demonstrate outstanding leadership and interpersonal skills, motivating a high-performing team.
  • Ideal candidate has worked in a similar role in luxury hospitality, with immaculate personal presentation and a warm, welcoming personality.

Claridge's is a unique combination of splendour and charm, with a long-standing connection to royalty. As a Customer Service Manager Luxury Hospitality, you will be part of a fast-paced and high-performing hotel team, renowned for their approach and delivery of unparalleled service.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

  • Customer Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    We are seeking a seasoned Customer Experience Manager to lead our Front Office team at Frasers Hospitality in the UK. As a key member of our operations team, you will be responsible for providing exceptional service to our guests and ensuring seamless day-to-day operations.Key Responsibilities:Provide first-class service to apartment guests by assisting them...

  • Hospitality Expert

    3 weeks ago

    London, Greater London, United Kingdom Firmdale Hotels Full time

    We are seeking a highly skilled and motivated Hospitality Expert - Luxury Service to join our dynamic team at Firmdale Hotels.About the RoleThis is an exciting opportunity for someone who is passionate about delivering exceptional customer service in a fast-paced environment. As a Luxury Waiter, you will be responsible for ensuring that every guest feels...

  • Luxury Hospitality Manager

    3 days ago

    London, Greater London, United Kingdom Montcalm Marble Arch Full time

    Role OverviewWe are looking for a skilled Luxury Hospitality Manager to lead our team at Montcalm Marble Arch. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our luxury hotel.Main ResponsibilitiesLead the front desk, concierge, and customer service teams to...

  • Luxury Events Manager

    2 weeks ago

    London, Greater London, United Kingdom Change Hospitality Full time

    About the Role:">This is a dynamic sales position that requires a driven and proactive individual to join our prestigious team as Luxury Events Manager. The ideal candidate will have experience in high-end, luxury environments and thrive in both proactive and reactive sales settings.The successful applicant will be responsible for generating and converting...

  • Luxury Hospitality Leader

    3 weeks ago

    London, Greater London, United Kingdom COREcruitment Ltd Full time

    Job SummaryWe are seeking an experienced Luxury Hospitality Leader to head up a new opening in London. As a key member of our team, you will be responsible for managing the overall business targets and delivering an exceptional guest experience.About the RoleThe successful candidate will have a minimum of 2 years' experience as an Operations Manager or...

  • Customer Service Liaison

    4 weeks ago

    London, Greater London, United Kingdom Luxury Promise Full time

    About Luxury PromiseLuxury Promise is a leading technology and social commerce-driven luxury resale platform.As a Global Customer Experience Specialist, you will play a vital role in providing exceptional support to our customers worldwide.Key ResponsibilitiesRespond to customer queries via email, social media, website forms, or telephone in a timely...

  • Luxury Food Service Manager

    2 weeks ago

    London, Greater London, United Kingdom Smyth & Co Luxury Consultants Ltd Full time

    Culinary Excellence at Smyth & CoSmyth & Co Luxury Consultants Ltd is a renowned organization that delivers exceptional private members club experiences in upscale locations like Mayfair. Our team of experienced chefs and hospitality professionals is dedicated to providing world-class service and unparalleled luxury amenities to our discerning...

  • Hospitality Services Director

    5 days ago

    London, Greater London, United Kingdom Taste Hospitality Recruitment Limited Full time

    A Hospitality Services Director is needed for a unique boutique hotel in Cornwall. The hotel features historic charm, open fires, and beautiful coastal views. It has an a la carte restaurant overlooking the sea and offers a luxurious atmosphere. As a Hospitality Services Director, you will be responsible for ensuring the day-to-day management of the Food and...

  • Luxury Service Manager

    3 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    The London EDITION is seeking an exceptional Luxury Service Manager to lead its award-winning restaurant, Berners Tavern. As a key member of the management team, you will be responsible for delivering an unparalleled guest experience, driving revenue growth, and ensuring seamless operations.About UsEDITION Hotels combines the visionary genius of boutique...

  • Luxury Sales and Hospitality Expert

    3 weeks ago

    London, Greater London, United Kingdom Pegasus Homes Full time

    Pegasus Homes is a leading provider of luxury homes for independent later living, and we are now seeking a Luxury Sales and Hospitality Expert to join our team. This exciting role offers the opportunity to provide exceptional customer experiences and make a real difference in the lives of our residents.As a Luxury Sales and Hospitality Expert, you will be...

  • Luxury Event Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Rhubarb Hospitality Collection Full time

    Rhombus Hospitality is a leading luxury hospitality company seeking an experienced Luxury Event Coordinator to manage events within its exclusive venues, fine dining restaurants and unique spaces. This role requires high standards and delivering exceptional guest experiences.Key Responsibilities:Coordinate event planning and logistics for guests in...

  • Luxury Hospitality Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Title: Luxury Hospitality Operations ManagerAbout Us:We are a world-leading hospitality brand, known for our exceptional standards and commitment to excellence. As an employee of AccorHotels, you will be part of a dynamic team that is dedicated to providing unforgettable experiences for our guests.Salary: £50,000 - £60,000 per annum, depending on...

  • Luxury Hospitality Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom The Arts Club Full time

    Job SummaryWe are seeking a highly skilled and experienced Luxury Hospitality Operations Manager to join our team at The Arts Club in London. As an Assistant Reception Manager, you will be responsible for overseeing the daily operations of the reception area, ensuring smooth and efficient service to our members and guests.The ideal candidate will possess...

  • Customer Service Lead

    3 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    Frasers Hospitality, a world-class hospitality leader, is seeking a skilled Customer Service Lead to join our UK Head Office team.About the OpportunityIn this critical role, you will lead the customer service function, ensuring that our guests receive unparalleled levels of service and satisfaction. You will oversee the implementation of customer-centric...

  • Luxury Hotel Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Taste Hospitality Recruitment Limited Full time

    Taste Hospitality Recruitment Limited is seeking a Luxury Hotel Operations Manager for a high-end hotel in Berkshire.The ideal candidate will have experience as a Guest Services Manager in a luxury hotel and be passionate about delivering exceptional, 5-star service.We offer a competitive salary of £60,000 - £80,000 per annum, plus private medical...

  • Luxury Hospitality Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Company OverviewThe St Pancras Renaissance Hotel is an iconic and architectural masterpiece that celebrates heritage and innovation. As a Luxury Hospitality Operations Manager, you will be part of a dynamic team dedicated to shaping the future of luxury hospitality.

  • Luxury Lifestyle Hospitality Manager

    1 week ago

    London, Greater London, United Kingdom Chace People Full time

    Are you passionate about delivering exceptional guest experiences in a luxurious setting? We are seeking a highly skilled Luxury Lifestyle Hospitality Manager to join our team at Chace People's luxury lifestyle and wellness retreat. As the lead hospitality services manager, you will be responsible for ensuring market-leading standards across food and...

  • Luxury Accommodation Attendant

    3 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    About Frasers Hospitality">Frasers Hospitality is a global leader in the hospitality industry, with a portfolio of properties across Asia, Australia, Europe, the Middle East and Africa.As part of our team, you will be working for Park International Hotel, one of our 7 properties in the UK. Our locations in London, Edinburgh and Glasgow offer guests a...

  • Hospitality Management Team Leader

    1 day ago

    London, Greater London, United Kingdom Taste Hospitality Recruitment Limited Full time

    Hospitality Team Leader Opportunity at Luxury HotelA leading luxury hotel in Wiltshire is seeking an experienced Hospitality Team Leader to oversee the housekeeping department.The hotel features opulent bedrooms, a Michelin-starred restaurant and impressive amenities.A competitive salary of £45,000 per annum, service charge, and generous benefits, including...

  • Front Office Team Leader, Luxury Serviced Apartments

    3 weeks ago

    London, Greater London, United Kingdom Frasers Hospitality Full time

    Company Overview">Frasers Hospitality is a global hospitality leader, delivering gold standard service in cities across the world. With a portfolio of luxury serviced apartments and hotel residences, we provide unforgettable experiences for our guests.As a key player in the UK market, we own and operate 7 properties in London, Edinburgh, and Glasgow,...