Quality Assurance Specialist
3 weeks ago
Location: Dublin City Centre, hybrid after training (2-3 days WFH)
Salary: €35,000 + benefits
Abrivia Recruitment is seeking a Quality Assurance Tester for a Global Technology Company based in Dublin City.
This is an exciting opportunity to advance your career in a fun and dynamic environment with excellent progression routes.
Key Responsibilities:
- Evaluate quality samples to ensure standards are met
- Monitor quality trends and highlight potential risks, providing insights
- Offer guidance to sales representatives, ensuring consistent application of established guidelines, procedures, and processes
- Perform root cause analysis and conduct data evaluations to identify areas for improvement
- Collaborate with Managers and Sales Managers to ensure uniformity in quality assessments across the team
- Take initiative to propose improvements that enhance both individual and team performance
- Contribute to problem-solving and continuous improvement initiatives as part of the project team
- Prepare and deliver QA progress updates to the Quality Lead
- Carry out quality assessments based on client specifications
- Lead coaching sessions and refresher training as necessary
Requirements:
- Fluent in English and French
- Experience using Salesforce or other CRM systems
- Tech savvy with an interest in technology
- Strong communication and interpersonal skills
- Proficiency in Microsoft office and Google's G suite collaboration and presentation tools
- Strong client/customer service skills
- At least one year's experience in a quality-focused role is preferred
If you are interested in this role, please apply via the link below or contact Roisin Claffey on [insert contact details].
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