Client Director

1 month ago


Leeds, Leeds, United Kingdom Aon Hewitt Full time

About the Role

The Client Director will be responsible for managing a portfolio of clients, identifying their risk needs, and utilizing Aon's resources to design and deliver a profitable level of service. This role involves leading a team of client managers to achieve the annual revenue target for their group of clients by implementing the client management strategy through coaching, development, and performance management.

Key Responsibilities

  • Identify each client's service requirements and lead the client service team to ensure service meets agreed standards.
  • Handle client expectations by keeping them informed of progress and communicating with them as appropriate.
  • Ensure delivery to the highest standard using best practice processes and conducting regular reviews with clients.
  • Maintain client files in accordance with agreed procedures, keeping records complete, accurate, and up to date.
  • Assist the Client Management team to achieve the annual revenue target for clients.
  • Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.

Requirements

  • FCII/ACII or equivalent preferred.
  • Experience within a commercial insurance broker.
  • Consistent track record in developing relationships and working with senior individuals within the organization.
  • Working knowledge of Risk Management concepts.
  • Commercial understanding of business – market forces.
  • Understanding the insurance market dynamics.
  • Technical knowledge of major insurance classes.
  • Good negotiating, listening, and communication skills.
  • Sales skills.

About Aon

Aon is a leading risk advisor and insurance broker. We value an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.


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