Italian Language Customer Support Specialist

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Customer Service Advisor – Italian

We are seeking highly ambitious customer service professionals who are committed to delivering exceptional experiences.

As a customer service advisor, you will have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.

You will be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and 'going the extra mile'.

And of course, you will have excellent communication skills – written and verbal.

With products which have enjoyed worldwide success, working alongside world-renowned brands could be the next step in your career

The customer service team are dedicated and strive to inspire our customers during their experience with us.

Key Responsibilities:

  • Have a 'can do' attitude
  • The first point of contact for all customer queries
  • Brand ambassador for your client
  • Provide outstanding customer service across telephone, social media, webchat and email
  • Make sure the customer is at the heart of every conversation

Requirements:

  • A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
  • Strong written and verbal communication skills
  • Works well within a team
  • Confident IT skills
  • Flexibility, professionalism, drive, ambition, and willingness to learn
  • Great attention to detail and highly organised
  • Fluent in Italian
  • C2 Level of English required

Working Hours:

  • Full time – 40 hours per week
  • Between 09:00am - 07:00pm Monday to Saturday


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