Charity Shop Supervisor

4 weeks ago

Sudbury, Suffolk, United Kingdom PDSA Full time
About the Role

We are seeking a highly motivated and experienced Charity Shop Manager to join our team in Sudbury. As a key member of our retail team, you will be responsible for managing our shop, supervising a team of colleagues and volunteers, and driving sales and customer service excellence.

Key Responsibilities
  • Lead the team to achieve sales and profit targets by ensuring a great retail experience, strong brand messaging, efficient stock rotation, and good use of financial and competitor data.
  • Coach, recruit, and train a team, including volunteers, to be the best they can be, encouraging new ideas and ways of doing things.
  • Drive a culture of continuous improvement by constantly reviewing KPIs and performance data to gain insight into what works and what doesn't.
  • Be passionate about PDSA as a charity and raise awareness of what we do with every customer.
About You

We are looking for a passionate retailer with great leadership and mentoring skills, a proven track record of delivering objectives and profit targets, and a commitment to providing excellent customer service. You will also be self-motivated, organized, and enjoy working with people.

Benefits

We offer a wide range of benefits, including flexible working options, 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year, an additional Wellbeing Day, and a generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%.

About PDSA

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

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