Senior Finance Business Analyst

4 days ago

Slough, Slough, United Kingdom Travelport Full time
Company Overview

Travelport is a global leader in the travel retail industry, offering a unique opportunity for professionals to grow and develop their careers. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional travel experiences.

Job Description

As a Senior Finance Business Analyst - Cash Flow Expert, you will play a critical role in ensuring the timely collection of past due debtor balances from our Agency and/or Provider customers. You will be responsible for establishing and maintaining an effective and efficient Collections Team (in-house and 3rd Party) and providing a focus on collection processes and interfaces generally.

You will manage the 3rd Party relationship to ensure that the remote team are contacting customers and/or Account Managers via email and phone to ensure their accounts are up to date. This includes issuing dunning letters, statements, and working with customers, Billing teams, and Commercial contacts to resolve queries that are preventing settlement and ensuring that payments received are applied to the AR system daily and assigned to the correct customer account/invoices.

The Team Leader will be responsible for calculating and posting the Bad Debt provision for Agency and/or Provider along with Deferred Revenues. This includes creating and distributing month-end reports as agreed by the Manager. The Team Leader will also be responsible for other Ad-Hoc report requests along with setting the team's objectives.

Main Responsibilities:

  • Supervising the remote/in-house Collections team to include defining targets; setting objectives and monitoring KPIs.
  • Establish performance metrics for the 3rd Party team.
  • Ensure skill and knowledge transfer to the 3rd Party team.
  • Discuss progress and adherence to the SLAs and performance metrics with the 3rd Party and Management. Including areas of improvement.
  • Ensure regular communication with the 3rd Party team to produce effective Collection results and optimise efficiency.
  • Actively chase payments on key Agency and/or Provider Accounts.
  • Ensuring the timely collection of balances due from Travelport's Global Customers.
  • Ensure the timely production of monthly Cash Flow Forecasts and report the weekly actuals to Treasury. To include explanation of variances between forecast and actual.
  • Calculating and accounting for monthly Bad Debt Provision.
  • Accounting for Provider Revenue Deferrals provision and releases and provision of data to the Revenue Accounting team.
  • Reviewing current processes and suggesting possible improvements and/or changes.
  • Liaising with Commercial to lead and coordinate collection efforts, to bring past due accounts to a current status.
  • Keeping the finance managers informed of seriously past due customers.
  • Preparation of Month-end reports for review and approval.
  • Month-end Journal Entries and approval.
  • BALANCE SHEET RECONCILIATIONS OF AR ACCOUNTS.
  • Production of GDS Pack commentary on Agency and Provider AR accounts.
  • Maintaining the write-off tracker as agreed with the Manager.
  • Ensuring that payments received into our bank account are processed accurately and in a timely manner.
Salary & Benefits

We offer a competitive salary range of £55,000 - £70,000 per annum, depending on experience, plus a bonus scheme, private medical insurance, pension match, generous holiday allowance, on-site subsidized bistro, hybrid working, gym discount, and lots more.

Requirements

To succeed in this role, you will need:

  • 5 years + in Collections Experience
  • Preferably ICM Qualified
  • Previous experience in managing a successful team
  • Excellent time management skills
  • Ability to communicate with all levels of Management
  • Intermediate Microsoft excel skills
  • Knowledge of Oracle AR would be an advantage
  • Excellent communication and interpersonal skills
  • The enthusiasm and drive to meet deadlines
  • Ability to review processes and drive improvements and efficiencies
  • Excellent organizational skills

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