Concierge Security Officer

3 weeks ago


WestonsuperMare, North Somerset, United Kingdom Kingdom Services Group Ltd Full time
Job Title: Concierge Security Officer

We are seeking a highly skilled and experienced Concierge Security Officer to join our team at Kingdom Services Group Ltd.

The successful candidate will be responsible for providing a smart concierge desk service with high visibility security patrolling throughout the shift.

Key Responsibilities:

  • Communicate and engage effectively with clients and visitors
  • Act as first point of contact for clients and visitors
  • Collection/distribution of flat keys
  • Signing visitors in/out of building & ensuring visitors procedure followed
  • Complete void register
  • Participate in completing duty of care register and respond to any concerns relating to this
  • Ensure security of clients and the project is maintained by completing hourly patrols and recording appropriately, by monitoring CCTV and completing notes and clients and visitors movements
  • With basic health and safety knowledge through training complete visual inspections of the property and make notes to ensure health and safety requirements and maintained including fire procedures
  • Report any out of hours emergency repairs
  • Ensure office environment is maintained to health and safety standard
  • Assist with access and monitoring of contractors
  • Complete concierge check lists and feedback and record any relevant information in communication book and handover to day shift staff
  • Complete incident reports if required
  • Report any significant client issues to on call staff/supervisor
  • Undertake relevant training as required
  • Observe boundaries & confidentiality polices

Requirements:

  • A valid SIA licence
  • Own transport is required
  • A full five year checkable employment history
  • Excellent customer service skills
  • Previous experience in a similar role is desirable
  • Excellent communication skills are required both written and verbal
  • Have a good level of judgement professionalism
  • IT skills
  • Physically & medically fit
  • Be of smart appearance
  • Enthusiastic and willing to develop new skills
  • 2 – 5 years' experience would be advantageous
  • Must have the ability to deal with the emergency services
  • Must be willing to undertake an enhance CRB


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