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Digital Transformation Leader
1 month ago
The Counter Manager is responsible for driving sales growth and market share through the creation of a consumer-focused culture.
Key responsibilities include:
- Recruiting, leading, and developing a high-performing team to deliver brand expectations on sales and service.
- Ensuring brand image consistency through all brand standards.
- Reviewing staffing rotas to ensure optimal staffing levels.
- Communicating and reviewing daily/weekly targets.
- Ensuring team awareness of additional sales avenues.
- Monitoring competitor activities and missed opportunities.
- Effectively using social media to drive business and protect brand image.
- Delivering the brand strategy and local plan.
- Planning and implementing local marketing and events initiatives.
- Using the Education Team strategy to ensure team product knowledge and skill sets.
- Delivering excellence in execution of service.
- Being an Ambassador for the Brand.
- Managing refunds and complaints.
- Delivering brand education via digital tools.
- Developing a consumer recruitment and retention strategy.
Key responsibilities include:
- Demonstrating ELC leadership qualities.
- Recruiting, inducting, retaining, and developing high-calibre team members.
- Ensuring team members are aware of Company standards and policies.
- Developing talent and capabilities of the team.
- Providing clear goals and expectations.
- Managing absence according to the Company attendance policy.
- Identifying skills gaps and training needs.
- Communicating effectively with the team.
- Conducting performance reviews.
Key responsibilities include:
- Planning and communicating to ensure excellent standards.
- Reviewing retail standards and communicating Company expectations.
- Ensuring deliveries and stock movements are completed within agreed timeframes.
- Ensuring auditable processes and administration are actioned correctly.
- Minimising stock loss by implementing Company Security Policies.
- Creating and maintaining a safe working environment.
- Ensuring team members are aware of their health and safety responsibilities.
Key responsibilities include:
- Managing daily replenishment.
- Maximising sales performance by utilising commercial reports.
- Planning and communicating visual merchandising layout.
- Identifying stock package issues and taking corrective action.
- Effectively managing promotions and discounts.
- Encouraging teams to identify trends and enhance product performance.
Essential qualifications include:
- Experience in a fast-paced retail and/or consumer-facing environment.
- Ability to drive self-development.
- Supervisory experience.
- Commercial understanding and awareness of the industry.
- Effective communication, organisational, prioritisation, and delegation skills.
