Retail Experience Associate

4 weeks ago


London, Greater London, United Kingdom Selfridges Full time

At Selfridges, we're seeking a highly skilled and enthusiastic Retail Experience Associate to join our fashion team.

About the Role

This is an excellent opportunity to develop your career in the fast-paced fashion industry, working with a talented team to deliver exceptional customer experiences.

As a Retail Experience Associate, you will be responsible for creating engaging and memorable interactions with customers, promoting our products and services, and maintaining the highest standards of retail excellence.

Main Responsibilities:

  • Foster strong relationships with customers, providing expert product knowledge and tailored recommendations to drive sales and enhance their shopping experience
  • Conduct sales transactions, process refunds and exchanges, and offer alternative solutions to meet customer needs
  • Maintain a high level of visual merchandising, ensuring that store displays are appealing and well-organized
  • Participate in stock management, receiving deliveries, completing audits, and maintaining accurate records
  • Collaborate with colleagues to achieve business objectives, share best practices, and support each other in achieving individual and team goals
  • Stay up-to-date with the latest trends, competitor activity, and product information to provide informed advice to customers

What You'll Need:

  • Excellent communication and interpersonal skills, with the ability to engage with diverse customer groups
  • A keen eye for detail and a commitment to delivering exceptional customer service
  • A passion for fashion and a desire to stay ahead of the curve on the latest trends and developments
  • Strong problem-solving skills and adaptability in a fast-paced environment
  • A flexible and collaborative approach, with a willingness to take ownership of tasks and contribute to team success

We estimate the salary for this role to be around £28,000 - £32,000 per annum, depending on experience and location.

About Us:

Selfridges is a leading luxury department store with a rich history and heritage. We're dedicated to delivering extraordinary customer experiences and driving innovation in the retail sector.

Join us as a Retail Experience Associate and become part of a dynamic team that's passionate about fashion, customer service, and exceeding expectations.



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