Retail Experience Associate
4 weeks ago
At Selfridges, we're seeking a highly skilled and enthusiastic Retail Experience Associate to join our fashion team.
About the RoleThis is an excellent opportunity to develop your career in the fast-paced fashion industry, working with a talented team to deliver exceptional customer experiences.
As a Retail Experience Associate, you will be responsible for creating engaging and memorable interactions with customers, promoting our products and services, and maintaining the highest standards of retail excellence.
Main Responsibilities:
- Foster strong relationships with customers, providing expert product knowledge and tailored recommendations to drive sales and enhance their shopping experience
- Conduct sales transactions, process refunds and exchanges, and offer alternative solutions to meet customer needs
- Maintain a high level of visual merchandising, ensuring that store displays are appealing and well-organized
- Participate in stock management, receiving deliveries, completing audits, and maintaining accurate records
- Collaborate with colleagues to achieve business objectives, share best practices, and support each other in achieving individual and team goals
- Stay up-to-date with the latest trends, competitor activity, and product information to provide informed advice to customers
What You'll Need:
- Excellent communication and interpersonal skills, with the ability to engage with diverse customer groups
- A keen eye for detail and a commitment to delivering exceptional customer service
- A passion for fashion and a desire to stay ahead of the curve on the latest trends and developments
- Strong problem-solving skills and adaptability in a fast-paced environment
- A flexible and collaborative approach, with a willingness to take ownership of tasks and contribute to team success
We estimate the salary for this role to be around £28,000 - £32,000 per annum, depending on experience and location.
About Us:
Selfridges is a leading luxury department store with a rich history and heritage. We're dedicated to delivering extraordinary customer experiences and driving innovation in the retail sector.
Join us as a Retail Experience Associate and become part of a dynamic team that's passionate about fashion, customer service, and exceeding expectations.
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