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Digital Radiography Field Service Engineer
2 months ago
We are seeking a highly skilled Digital Radiography Field Service Engineer to join our expanding Service Division Team at Burtons Medical Equipment Limited. As a key member of our team, you will specialize in maintaining, troubleshooting, and repairing our cutting-edge digital X-ray systems, which require expertise in computer software, hardware, and networking.
Key Responsibilities- Diagnose, repair, and maintain digital X-ray systems, with a focus on software, hardware, and networking.
- Conduct inspections, fault diagnosis, and configuration of specialized X-ray acquisition software.
- Perform installations, commissioning, and annual service visits for new and existing X-ray equipment at customer sites.
- Troubleshoot customer issues both onsite and remotely, via phone support or remote desktop access.
- Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support.
- Complete service reports and administrative tasks with accuracy and in a timely manner.
- Manage your workload effectively, scheduling and planning jobs to ensure customer satisfaction.
- Maintain up-to-date product knowledge and adhere to company guidelines and procedures.
We are looking for a proactive and detail-oriented professional with a background in electronics, computing, biomedical engineering, or a related field. You should be skilled in managing multiple tasks in a fast-paced environment and demonstrate strong problem-solving abilities. Excellent communication and interpersonal skills are essential, as this role involves frequent interaction with customers, both in-person and remotely.
Essential Skills & Experience- Proficient in computer hardware fault-finding down to component level (e.g., replacing hard drives, DIMMs).
- Experience troubleshooting within a Windows environment.
- Basic understanding of networking principles, including routing, switching, and TCP/IP.
- Strong communication skills across all mediums.
- Excellent time management, organizational abilities, and attention to detail.
- Experience with electronic, electrical, and mechanical repair, including the use of testing equipment (e.g., multimeters, oscilloscopes).
- Ability to perform precise repairs with a high degree of manual dexterity.
- A competitive salary ranging from £34,650 to £42,000 per annum, depending on experience.
- A full-time, stable role with 33 holiday days per year (including bank holidays).
- A contributory pension scheme and access to ongoing training and career development.
- A company vehicle to support your field-based role.
- Participation in our discretionary monthly bonus scheme.
- Opportunities to engage in staff events, such as our Big Summer Party and Awards Scheme.
