Service Excellence Coordinator

20 hours ago


Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow - Southampton Full time
Service Excellence Role

We are seeking a highly skilled and experienced Service Excellence Coordinator to join our team at Blue Arrow - Southampton.

The ideal candidate will have a proven track record of delivering exceptional service in a luxury hotel environment, with a strong focus on operational management and team leadership.

This is an excellent opportunity for someone who is passionate about providing outstanding customer experiences and driving business growth.

Key Responsibilities:

  • To manage the smooth running of all services in the Drawing Room, ensuring seamless guest experiences and maximizing business potential.
  • To develop, implement, and monitor operational systems to drive business growth and profitability.
  • To act as an ambassador of the Hotel, promoting the brand and values to guests, colleagues, and suppliers.
  • To ensure all procedures and day-to-day performance comply with legislative and hotel guidelines.

Requirements:

  • A minimum of 2 years' experience in a similar role, preferably in a luxury hotel environment.
  • Excellent knowledge of food and wine, with a strong understanding of customer preferences and expectations.
  • Proven leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and suppliers.

Salary: £39,800 per annum.

Location: South Ascot.



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