Service Excellence Coordinator
20 hours ago
We are seeking a highly skilled and experienced Service Excellence Coordinator to join our team at Blue Arrow - Southampton.
The ideal candidate will have a proven track record of delivering exceptional service in a luxury hotel environment, with a strong focus on operational management and team leadership.
This is an excellent opportunity for someone who is passionate about providing outstanding customer experiences and driving business growth.
Key Responsibilities:
- To manage the smooth running of all services in the Drawing Room, ensuring seamless guest experiences and maximizing business potential.
- To develop, implement, and monitor operational systems to drive business growth and profitability.
- To act as an ambassador of the Hotel, promoting the brand and values to guests, colleagues, and suppliers.
- To ensure all procedures and day-to-day performance comply with legislative and hotel guidelines.
Requirements:
- A minimum of 2 years' experience in a similar role, preferably in a luxury hotel environment.
- Excellent knowledge of food and wine, with a strong understanding of customer preferences and expectations.
- Proven leadership skills, with the ability to motivate and inspire a team to deliver exceptional results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and suppliers.
Salary: £39,800 per annum.
Location: South Ascot.
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