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Energy Systems Support Specialist

2 months ago

Reading, Reading, United Kingdom Project People Full time
Key Responsibilities:

Technical Support: Provide expert technical assistance and remote support for clients, field engineers, and maintenance teams on energy systems such as solar PV, wind turbines, and battery storage systems.

System Monitoring: Utilize SCADA, energy management systems (EMS), or other platforms to monitor the performance of energy systems, identifying potential issues and inefficiencies.

Troubleshooting and Diagnostics: Diagnose and resolve complex issues in energy systems, including electrical, mechanical, and software-related problems, collaborating with field teams to ensure timely issue resolution.

Customer Support: Assist customers with technical inquiries, system configuration, and performance optimization, providing clear communication and support to resolve issues quickly and efficiently.

Maintenance and Testing: Assist in the development and execution of preventive maintenance programs to ensure energy systems operate at peak performance, supporting testing and calibration of equipment as needed.

Technical Documentation: Create and maintain documentation such as service reports, technical manuals, and troubleshooting guides for internal and external use.

Collaboration: Work with cross-functional teams, including project engineers, operations, and sales teams, to provide technical input and ensure that energy systems meet customer requirements and specifications.

Training: Provide technical training and support to clients, field personnel, and internal teams on energy systems, monitoring tools, and maintenance procedures.

Requirements:

  • 2-3 years of experience in energy systems support, renewable energy, or electrical power systems.
  • Experience in troubleshooting and maintaining solar PV, energy storage systems.

Skills:

  • Strong understanding of energy systems, including solar and energy storage technologies.
  • Proficiency in using system monitoring software (e.g., SCADA, EMS).
  • Solid problem-solving skills and ability to diagnose and resolve technical issues.
  • Good communication skills and customer support experience.
  • Familiarity with electrical systems, including inverters, transformers, and grid-tied systems.
  • Preferred Qualifications:
  • Certifications in renewable energy systems or electrical systems.
  • Familiarity with energy storage systems and grid integration.
  • Experience with remote monitoring platforms and cloud-based system management tools.
  • Strong project management skills.

Working Hours: 37.5 hours per week