Production Services Coordinator
1 month ago
Job Location: London
Job Type: Contract
Job Description:
We are seeking a skilled Service Desk Specialist to join our team at Burgeon IT Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
Supporting the L1/L2 Service Desk
Incident, standard change & problem handling on L3 level
Prepare, and execute non-standard changes requested by the customer (creating run books, joining CAB's and executing the changes)
Execute Production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles)
Execute Manage LCM within their scope (new releases of software/firmware/patches
Mandatory Skills:
MES
Desired/Secondary Skills:
L3 Support , DB Migration , Infrastructure Support
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