Production Services Coordinator

1 month ago


London, Greater London, United Kingdom BURGEON IT SERVICES Full time
Job Title: Service Desk Specialist

Job Location: London

Job Type: Contract

Job Description:

We are seeking a skilled Service Desk Specialist to join our team at Burgeon IT Services. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

Supporting the L1/L2 Service Desk

Incident, standard change & problem handling on L3 level

Prepare, and execute non-standard changes requested by the customer (creating run books, joining CAB's and executing the changes)

Execute Production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles)

Execute Manage LCM within their scope (new releases of software/firmware/patches

Mandatory Skills:

MES

Desired/Secondary Skills:

L3 Support , DB Migration , Infrastructure Support

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