Front Office Manager

4 weeks ago


Chester, Cheshire, United Kingdom The Queen at Chester Hotel, Premier Collection By Best Western Full time

The Opportunity

We are seeking a skilled Front Office Manager to join our team at The Queen at Chester Hotel, Premier Collection By Best Western. As a key member of our front office management team, you will be the first point of contact for many of our guests, ensuring their arrival experience is smooth and effectively managed.

You will be responsible for motivating the team through a positive and engaging culture to deliver exceptional hospitality service. Our ideal candidate will be passionate about hospitality, have experience in delivering exceptional customer service, and possess at least 12 months management experience of working within a busy hotel front office environment.

About the Role

This is an exciting opportunity to work in a dynamic and growing hotel, with a focus on delivering exceptional customer service and creating a positive culture within the team. You will have the ability to drive and motivate teams, with the ability to recognise and develop future stars.

What We Offer

  • Enviable employee discounts on bedroom rates across our Best Western hotel portfolio
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking


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