Restaurant Manager Leader
1 day ago
About the Role:
The Accor Hotel is seeking an exceptional Restaurant Manager Leader to join its Food and Beverage Department at Raffles London at the OWO. This role involves leading the daily running and leadership of the restaurant, delivering a smooth high level of service, and working closely with the kitchen and reservation teams to ensure seamless service.
Responsibilities:
- Develop and document steps of service and service standards
- Involved in recruiting, training, managing, and mentoring all members of the front of house team
- Detailed and precise communication with guests and hotel staff in a friendly and professional manner
- Working with other departments and managers to deliver high-quality service while managing time-sensitive targets
- To be a hands-on leader and mentor for your department and the wider hotel
- Manage the food and beverage service to consistently meet high standards as defined by Raffles brand standards
- Handle all customer inquiries in an appropriate and professional manner
- Accurately manage all transactions during service
- Manage Team Member schedules, stock, and wastage levels
- Manage the restaurant's good image and suggest ways to improve it
- Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing
- Additional responsibilities in absence of line manager or senior employee
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned
Requirements:
- A proven track record and ability to provide high levels of service under pressure
- Exceptional communication and customer service skills both written and spoken
- An understanding and willingness to contribute to a 24h operational schedule when required
- Passion and commitment to delivering exceptional levels of guest service
- Previous relevant experience as Restaurant Manager or high-performing Assistant Restaurant Manager
- Knowledge and experience in multiple areas of food and beverage
Working Conditions:
No remote work option available
Employment Type: Full-time position
The estimated salary for this role is £50,000 - £65,000 per annum depending on experience and qualifications.
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