People Services Administrator

1 week ago


Abbots Langley, Hertfordshire, United Kingdom Travelport Full time

Travelport is a global leader in the travel retail platform industry, providing innovative solutions for businesses to connect with agencies and travelers worldwide.

We are seeking a highly skilled People Services Administrator to join our global team, reporting into the People Services Manager. This role plays a pivotal part in the wider Travelport People Services team, delivering all related administration activities, including query resolution, processing starters and leavers, and contractual changes.

The successful candidate will provide a consistent, accurate response to HR queries and transactions, demonstrating a service management attitude and a commitment to continuous improvement. Key responsibilities will include:

  • Query / Case Management – accurate and timely recording, tracking, and response to queries and HR transactions.
  • Workforce administration – administering employee/new joiner related transactions, including recruitment administration and maintaining centralized employee data.
  • Measurement against Service Delivery: reviewing input into the team's work, including volume, accuracy, and identifying opportunities for improvement.
  • Process/Service improvement: suggesting improvements to services, processes, technology, and tools to optimize and streamline utilization and day-to-day productivity.
  • Team Player: working collaboratively as part of a team, contributing to successful communication and positive motivation.
  • Customer experience: ensuring a consistent customer experience across the Business for People Services queries and transactions.

We offer a competitive base salary, annual bonus, and generous holiday allowance, as well as optional benefits including health insurance and life assurance. The opportunity to work from home part of the week is also available.

Travelport is an equal opportunities employer and welcomes applications from all qualified candidates. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.



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