Operational Service Delivery Manager

4 weeks ago


Eastbourne, East Sussex, United Kingdom David Lloyd Clubs Full time
General Manager - Eastbourne

Are you a passionate and driven leader looking to take on a new challenge? We are seeking an exceptional General Manager to lead our Eastbourne club to success.

As a General Manager at David Lloyd Clubs, you will be responsible for leading a team of employees and managing the day-to-day operations of the club. You will work closely with the regional management team to develop and implement strategies to drive business growth and improve member satisfaction.

Key responsibilities will include:

  • Leading a team of employees to deliver exceptional customer service and achieve business targets
  • Managing the club's budget and financial performance
  • Developing and implementing marketing strategies to attract new members and retain existing ones
  • Collaborating with the regional management team to share best practices and improve club performance
  • Ensuring compliance with company policies and procedures

In return, you will receive a competitive salary, bonus scheme, and a range of benefits including:

  • 33 days holiday (including Bank Holidays)
  • Private Medical Insurance
  • Free Club Membership* for you and your family
  • Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
  • Unlimited 50% discount on food and drinks
  • Learning and Development Opportunities
  • Wagestream App allowing you to be paid on demand
  • Benefits Suite

What do we need from you?

  • Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
  • Several years experience managing a large team of employees, including Managers.
  • Experience of financial planning and management.
  • Passionate about customer service.

How will I be measured?

  • Achievement of Club profit and loss and balanced scorecard targets.
  • Performance against our DL Clubs 6 Values.
  • What members, team members or mystery members tell us about you and your team.
  • Achieving compliance against all legislative and company audits.
  • Key KPI's to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
  • Monthly club visits from Regional Manager and/or any other Club Support visitors.
  • Excellent communication and collaboration skills.
  • Inspirational leadership skills.

We are looking for someone who is passionate about delivering exceptional customer service and driving business growth. If you have the skills and experience we are looking for, we would love to hear from you.



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