Client Success Professional

4 weeks ago


Guildford, Surrey, United Kingdom NET Recruit Full time
Client Success Executive Opportunity

We are seeking a highly skilled Client Success Executive to join our team at NET Recruit. This exciting role will involve building strong relationships with current and potential clients, demonstrating new products and features, and providing exceptional customer support.

Key Responsibilities:
  • Develop and maintain strong relationships with clients to ensure optimal account performance and high levels of customer satisfaction.
  • Demonstrate new products and features to clients, aligning them with their needs and goals.
  • Act as the primary point of contact for client queries, utilizing tools such as the telephone and customer support software to find effective resolutions.
  • Manage the onboarding process for new clients, ensuring a seamless introduction to our service.
  • Build a comprehensive knowledge of our service and systems to provide expert support to clients.
  • Conduct tailored training sessions to equip clients with the necessary knowledge of our platform.
Requirements:
  • Previous experience in client relationship and account management within a B2B context.
  • Strong proficiency in CRM systems and data management tools.
  • Diligent and approachable nature, with excellent communication skills to build meaningful relationships with clients.
  • Good IT skills and ability to learn new systems.
  • Strong problem-solving skills and ability to work effectively as part of a team.
What We Offer:

This exciting role offers a competitive salary of up to £30,000, depending on experience, as well as a hybrid working model and excellent career progression opportunities. Our company values employee learning and development, providing market-leading training to help employees maximize their potential.



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