Enterprise Account Growth Manager
5 days ago
We are ELife, a fast-growing startup headquartered in the heart of Silicon Valley. With a global customer base, we recruit talent worldwide and offer remote work opportunities for our employees outside of San Francisco.
Our mission is to revolutionize the passenger transport industry with innovative technology, providing various ground transportation services worldwide, including group/event transportation, NEMT, senior and disability transportation, pet relocation, and bilingual drivers for non-English speaking clients.
Job Title: Enterprise Account Growth ManagerCompany OverviewWe are a cloud-based platform and app developer, operating globally with endless exciting problems to solve using the best and latest technology.
Responsibilities- We are seeking an experienced Enterprise Account Growth Manager to develop and implement Customer Success Management (CSM) strategies, maintaining and expanding relationships with existing partners.
- This role involves serving as the lead point of contact for major partners, ensuring high levels of client satisfaction and loyalty.
- The successful candidate will lead, mentor, and scale the CSM team to deliver exceptional client service and meet sales targets.
- Collaboration with sales, marketing, product, and operations teams is crucial to align client service strategy and enhance customer experience.
- Regular reviews of partner accounts will be conducted to identify opportunities for growth and improvement.
- A deep understanding of partners' needs and expectations from our company is essential.
- Staying informed about market trends, competitor activities, and new product developments is necessary to advise clients appropriately and maintain a competitive edge.
- Bachelor's degree or equivalent practical experience from a top 5 university.
- Minimum 10 years' experience in account management, with at least 5 years in a leadership role, preferably in ground transportation, travel, logistics, or related industries.
- Experience working with cross-functional stakeholders and management globally is required.
- Proven experience as a successful sales leader, preferably in a high-growth technology company, and part of a company for at least 3 years.
- Proven experience with Enterprise tech companies for at least 5 years.
- Annual sales of $30M+ USD is a must.
- Strong analytical and problem-solving abilities are essential.
- Ability to thrive in a fast-paced, results-oriented environment is necessary.
- Results and data-driven approach is expected.
- Travel, transportation, and airline industry experience is a plus.
$120,000 - $180,000 per year, depending on experience and qualifications.
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