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Victim Support Caseworker

2 months ago

Reading, United Kingdom Victim Support Full time
About the Role

This is an exciting opportunity to join Victim Support as a Caseworker in our team. As a Caseworker, you will be working with victims of crime, providing them with individually tailored support and information services. You will be responsible for managing a caseload, ensuring each victim receives the necessary support, and working closely with a team to reflect the diverse community.

Key Responsibilities
  • Effectively manage a caseload of victims of crime
  • Provide individually tailored support and information services to each victim
  • Undertake risk and needs assessments to ensure the best possible outcomes for victims
  • Follow relevant safeguarding policies and procedures to ensure the safety and well-being of victims
  • Provide information and advocacy to enable service users to navigate and understand the criminal justice system
  • Identify barriers to individuals accessing our services and work to overcome them
  • Develop and maintain effective working relationships with staff and stakeholders
  • Maintain accurate and confidential case records
Requirements
  • Understanding of the impact of crime on victims
  • Effective verbal and written communication skills
  • Proven track record of successfully delivering services
  • Competency in using generic IT applications
  • Understanding and practical application of equal opportunities and diversity and inclusivity
  • Ability to balance competing needs and priorities
  • Ability to work independently and as part of a team
  • Maintain professional boundaries
  • Knowledge and understanding of the requirement for confidentiality
  • A successful track record of building effective working relationships across internal and external stakeholders
  • Experience of managing a caseload
  • Experience of outcome-focused working
  • Knowledge of risk and needs assessment framework
About Us

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

We are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required.

We strive to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.