Starbucks Shift Supervisor

5 days ago


Norwich, United Kingdom Starbucks Full time
Job Summary

We are seeking a dedicated and experienced Shift Supervisor to join our Starbucks team. As a key member of our store management team, you will be responsible for leading, inspiring, and motivating a team to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Manage the store in the absence of the Manager, ensuring seamless operations and customer satisfaction.
  • Lead and engage the team to promote sales, increase profitability, and maintain a clean and welcoming store environment.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the Manager to achieve business objectives, including sales targets and customer service standards.
  • Recruit, train, and develop team members to ensure they have the skills and knowledge to deliver exceptional customer service.
Requirements
  • Previous supervisory experience in a fast-paced retail or hospitality environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work flexible hours, including evenings and weekends.
  • 18 years or older.
Benefits
  • Competitive hourly rate.
  • Quarterly bonus incentive.
  • Starbucks discount - 30% off food, drinks, and merchandise.
  • Food to Go Discounts 15% off Greggs, Subway, and much more.
  • Discount partnerships retail, food, home, garden, electronics, and much more.
  • 24/7 access to virtual GP and wellbeing service.
  • Contracted hours.
  • Free on-shift beverage.
  • 10% Discount Card for Asda.
  • Progression and career opportunities.
  • Life assurance.
  • Employee assistance programme.
  • Recognition rewards.
  • Learning and development opportunities.
  • Work anniversary awards.
  • Compassionate leave.
  • EG Cares benefits and rewards platform.
  • Access to the Learning Hub with the most extensive online learning course library in the world.


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