Senior Systems Operations Manager

4 weeks ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time
Head of Systems Job Opportunity at Vertex IT Solutions Ltd

Vertex IT Solutions Ltd, an established and award-winning MSP based in London, is seeking a highly skilled Head of Systems to join their dynamic team. The successful candidate will report directly to the Technical Director and play a key role in managing the NOC team.

The ideal candidate will have a strong understanding of Microsoft's cloud offerings, including Office 365 and Azure, as well as experience with virtualization platforms and a comprehensive knowledge of the Microsoft stack. They will also possess excellent networking fundamentals and good advanced networking concepts, along with a strong understanding of Firewalls/Routers/Storage and security products.

About the Role
  • Lead the 7-member NOC team in delivering managed IT services
  • Collaborate closely with the Service Desk Manager and Technical Manager to drive team success
  • Manage in-house and remote teams effectively
Requirements
  • Proven NOC operational experience within an MSP environment
  • Excellent interpersonal skills and ability to analyze situations critically
  • Strong influencing skills for cross-functional collaboration and knowledge sharing
  • Good problem-solving and root cause analysis skills
  • Self-awareness and adaptability
Bonus Requirements
  • Knowledge of other non-Microsoft cloud platforms (AWS, Google)
  • Automation and scripting knowledge
  • Good understanding of Linux and VOIP solutions

We offer a competitive salary of £80,000 - £100,000 per annum, depending on experience, along with a range of benefits that include professional development opportunities and a collaborative work environment.



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