Eyewear Service Professional
3 weeks ago
About the Role:
We are seeking a highly skilled and motivated Eyewear Service Professional to join our team at Vision Express. As an Optical Assistant, you will be responsible for delivering exceptional customer service, ensuring customers find the perfect eyewear to meet their needs.
Key Responsibilities:
- Assist customers in selecting and fitting eyewear, including frame adjustments and repairs.
- Perform pre-screening eye examinations and administrative tasks such as scheduling appointments and processing payments.
- Provide personalized assistance to customers, addressing their needs and concerns with professionalism and empathy.
- Work collaboratively with colleagues across the store to achieve sales targets and maintain a visually appealing environment.
- Maintain accurate customer records, prescriptions, and requirements to provide exceptional service and product recommendations.
What We Offer:
- A competitive salary of £30,000 - £40,000 per annum (dependent on experience)
- Sales and performance-based bonus
- Targeted incentives
- Pension scheme
- Life Assurance - 2 x your basic annual salary
- Private medical cover for you and your family
- Free eyewear annually with eligibility from day one of joining us
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts throughout the year for your friends and family
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover, and Dental Plan
- Opportunities to join a company-wide community with peer-to-peer knowledge sharing and collaborating through internal channels
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
About Us:
Vision Express is a leading retailer of eyewear and optical services, with over 550 stores across the UK and Ireland. We offer a dynamic and supportive work environment, where our employees can grow and develop their skills and careers.
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