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Client Support Specialist

2 months ago

Salford, Salford, United Kingdom Brook Street Full time

Job Opportunity at Brook Street

We are seeking an experienced Customer Service Agent to join our team on a temporary basis for 3 months with the potential of going permanent.

Key Responsibilities:

  • Respond to Customer Inquiries: Handle inbound customer interactions, providing accurate information and resolving issues efficiently.
  • Provide Excellent Service: Deliver exceptional service by addressing customer needs, troubleshooting problems, and ensuring a positive experience with every interaction.
  • Maintain Records: Accurately document customer interactions, transactions, and feedback in our CRM system.
  • Collaborate with Team: Work closely with other team members to ensure consistent service delivery and support departmental goals.
  • Handle Administrative Tasks: Assist with administrative duties related to customer service operations, including processing orders and updating customer records.

Key Requirements:

  • Customer Service Experience: Previous experience in a customer service or call centre role is preferred.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
  • Attention to Detail: Meticulous and accurate in handling customer information and transactions.
  • Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).

What We Offer:

  • Supportive Environment:
  • Potential for further employment: